How do I create an account?
Click the “Register” button in the top-right corner of the page, then enter your email and password to complete the sign-up in seconds. After registration, a verification email will be sent to your inbox. Please click the verification link to activate your account.
What should I do if I forget my password?
On the login page, click the “Forgot Password” link and enter your registered email address. We will send a password reset link to your email inbox. The reset link is valid for 30 minutes; after it expires, you will need to request a new one. If you don’t see the email, please check your spam or junk folder.
如何联系客服?
可通过页面右下角的在线客服图标实时聊天，或前往「联系我们」页面发送邮件留言。我们的工作时间为周一至周五 9:00 - 18:00（UTC+8），通常在 24 小时内回复您的咨询。
What is your refund policy?
Unopened items can be returned within 30 days for any reason. Opened items without quality issues can be returned or exchanged within 7 days, with the customer responsible for round-trip shipping costs. If the return is due to a product quality issue, we will cover the shipping fees.
数据安全性如何保障?
我们使用 HTTPS 全站加密，所有支付通过第三方支付网关（PayPal / USDT）完成，平台不会存储您的支付卡信息。账户密码使用 bcrypt 单向加密存储，符合主流安全规范。
是否支持企业批量购买?
支持！批量采购请通过「联系我们」页面留言，并注明所需商品和数量，我们会在 1 个工作日内提供专属报价单与发货方案。批量订单可享受阶梯式折扣。